Last updated 13 August 2026.
Where orders ship from
DiscountPantry is a dropshipping store. We do not warehouse this catalog. When you order, the
item ships to you directly from our supplier network — the same distributors that stock the brands
we list. That keeps prices down; it also means we quote delivery conservatively, because the parcel
starts its journey at their dock, not ours.
Handling and delivery
- Handling: 1–3 business days from order to dispatch.
- Transit: typically 3–8 business days within the contiguous United States after
dispatch. - Total: plan on roughly 4–11 business days. Alaska, Hawaii, and
US territories take longer.
These are estimates, not guarantees. Carrier delays, weather, and holidays move them. We ship
within the United States only. Tracking is emailed as soon as the supplier releases the parcel.
Split shipments
An order with several items may arrive in more than one parcel, on more than one day, if the
items come from different points in the supply chain. You are not charged extra for that.
Returns
You have 30 days from delivery to start a return. Email
[email protected] with your order number and what is
wrong before sending anything back — returns that arrive unannounced are difficult to match to a
customer and slow your refund down.
- Items must be unused and in their original packaging, with any factory seal intact.
- Food, supplements, and personal-care products that have been opened cannot be
returned, for the obvious safety reason. This does not affect your rights if the item
arrived damaged, expired, or is not what was ordered. - Return shipping is on you for a change of mind. It is on us if we or our supplier got the
order wrong or the item arrived damaged. - Refunds go back to the original payment method within 5 business days of the return being
received and checked.
Damaged, wrong, or missing
Email us within 7 days of delivery with your order number and a photo of the item and its
packaging. We will replace it or refund it — your choice — and we will not ask you to ship a
damaged consumable back.
Cancellations
We can cancel an order for a full refund any time before the supplier dispatches it. After
dispatch it becomes a return.
Contact
Everything above starts with one email:
[email protected].